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1 Resist the temptation to send unprofessional emails. If it isn't work-appropriate, don't say it or send it all.

要抵挡住诱惑，不发送非专业的电子邮件。如果邮件不适合工作场合，不要提这事，也别发送出去。

2 Address performance or other issues in private.

私下解决工作表现或其它方面的问题。

3 Don't criticize people behind their backs. Never say or write anything you wouldn't be proud to sign.

不要在背后批评人。永远不要说或写任何你不会自豪签署的东西。

4 In the presence of co-workers practice the 10/5 rule: Within 10 feet, acknowledge the person, and within five feet say hello.

有同事在场的时候，遵照10/5规则行事：十英尺(约合3米)之内向对方致意，五英尺(约合1.5米)之内向对方问好。

5 Don't take an employee's contributions for granted; make it a point to thank them.

不要把员工的贡献看成是理所当然的;要特别刻意地向他们表示感谢。

6 Be careful taking too much credit for collaborative work; share recognition for work well done.

与人合作的工作，小心不要抢功;因工作干得漂亮而受到赞誉时要与人分享。

7 Never cut off or finish someone's sentences (even to make a point or decision); instead be patient and listen fully before jumping in.

永远不要打断别人的话或接下茬(哪怕是为了表明一种观点或做一个决定);相反，在开口前要耐心、完整地倾听。

8 Instead of pointing the finger when you've contributed to a mistake, take responsibility-especially if you're the leader.

当你对错误的发生负有部分责任时，不要指责他人，而是承担起责任──尤其是在你是领导的情况下。

9 When dealing with conflict, performance issues, or other emotionally-laden matters, use face-to-face communication in lieu of email.

在处理矛盾、业绩问题或其它充满情感因素的问题时，用面对面的交流方式取代电子邮件。

10 When someone is talking to you, pay attention and listen fully; don't half tune in or fidget with your gadget.

当有人与你谈话时，要集中注意力，完整倾听;不要心不在焉或者摆弄你的小玩意儿。

英语单词学习：

emotionally [i'm?u??nli] adv. 感情上;情绪上;令人激动地;情绪冲动地

conflict [k?n'flikt, 'k?nflikt] n. 冲突，矛盾;斗争;争执vi. 冲突，抵触;争执;战斗

laden ['leid?n] adj. 负载的;装满的;苦恼的vt. 装载(等于lade)vi. 装载(等于lade)v. 装载(lade的过去分词)

criticize ['kriti,saiz] vt. 批评;评论;非难vi. 批评;评论;苛求

acknowledge [?k'n?lid?] vt. 承认;答谢;报偿;告知已收到

lieu [lju:] n. 代替;场所

collaborative [k?'læb?r?tiv] adj. 合作的，协作的

gadget ['ɡæd?it] n. 小玩意;小器具;小配件;诡计

recognition [,rek?g'ni??n] n. 识别;承认，认出;重视;赞誉;公认

contribute [k?n'tribju:t] vt. 贡献，出力;投稿;捐献vt. 贡献，出力;投稿;捐献