A:Hello, how can I help you today?
你好,有什么可以帮您的?
B:I am very upset with the quality of your service.
我对你的服务质量感到很不满。
A:I'm sorry, what seems to be the problem?
对不起,那会是什么问题呢?
B:My Internet service did not work for three days.
我的网络服务已经有三天不能使用了。
A:My records say a technician visited your area yesterday?
我这里的记录显示,技术人员昨天访问了你所在的地区?
B:Yes, he installed a new modem.
是的,他安装了一个新的调制解调器。
A:Did it solve the problem?
解决问题了吗?
B:Yes, but I was overcharged for Internet service.
是的,但是收了我昂贵的网络服务费。
A:Sorry about that. I'll give you credit for the three days.
关于这件事我感到抱歉。我会在三天之内返还给你。
B:I was sold a wireless service unavailable in my area.
我买了一个在我这里不能使用的无线服务。
A:I see it here; we charged you $5 extra a month.
我看到了;我们每月多收了你5美元。
B:Yes. Kindly return my money, please.
是的,请返还我的钱,谢谢。
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